Property Management System

Project Overview

Our client wanted to build a platform that would allow residents to rent their properties through Airbnb. As part of the project, a Syndication module will be developed to track Conversations, Communities, and Calendar information through the Airbnb API. This system will essentially be a custom Airbnb CMS portal, which will consolidate all unit information and communication.

It is intended that the platform will be tightly integrated with Airbnb and should allow residents to list their properties on Airbnb directly through the platform. Customers can also search for interesting listings through the platform, where hosts can manage the details of their property. A key objective of the platform is to provide hosts with detailed insight into the revenue generated by their properties.

Business Requirements:

  • A property management system where property owner and property MasterHosts list their property on Airbnb and a guest can book a unit over Airbnb.
  • A platform where MasterHosts can chat with a host, check monthly, weekly and yearly revenue reports, post guest reviews, manage events and much more using system.
  • Customers can search for interesting listings through the platform, where hosts can manage the details of their property.
  • A platform that aims to provide hosts with detailed insights into the revenue generated by their properties.
  • A platform offering a host of add-on features like home cleaning, key-less entry, events management, and the ability to post other curated content.

The Solution

Having worked on many property management platforms earlier, E2logy team quickly understood the business concept and designed a fully scalable architecture for the system that not only met the current requirements but was also able to support the expected growth of the business over the years. Below is a brief overview of the features that were delivered as part of the overall platform:

  • Login were allowed using email and password, and if user has ticked “Remember Me” then next time system will auto login based on saved credentials.
  • User profiles for both property owners and property master hosts can be created with the option to upload their profile photo and their phone number.
  • Email templates that will allow system admin to manage system email templates and email content system to provide option to choose dynamic values in email template.
  • Manage Users & Access Permission: This will allow users to manage along with option to add\edit\delete any of user account. This will also allow admin to assign respective permission template group and will able to override permission if require for this particular user.
  • Property info page that will display consolidated view of particular property and also will be able to display different sections i.e. property information, contacts, Social media, logins, staff history, amenities etc.
  • Property module that will allow users to manage property pricing, availability, call tracking, and lead tracking and other misc. information related to particular property.
  • Management that allow user to setup property management information including basic information about prop, ownership detail, property specific information, System information, Yardi information and disposition information.
  • Pipeline module will allow user to setup pipeline info along with address, population served, affordable or not, voucher program enabled or not, bond program enabled or not, pet allowed or not, Smoking allowed or not etc.
  • Social media login will allow user to setup social media credentials for particular property such as Twitter, Yelp Instagram, Basecamp, Apartment Rating, Pinterest, Tour URL, Touch screen info, Blog, Apartment guide, Other etc.
  • Portfolio map will display all properties status on Google map; by clicking on individual pin system will display an information window with associated information. There will be an option to create a public URL of map, and the same map will be accessible within the system too.
  • Emergency contact will allow user to to manage\view emergency contacts, there will be option to setup emergency contact, along with option to tag particular contact.
  • Property audit will allow user to setup property templates and based on that respective property user will fill up requested audit information. It will send reminder emails based on configured audit setup.
  • Email routing that will process incoming emails, will apply rule algorithm, based on rule system will route email to the respective department/concern person.
  • License tracking will manage license information of their employees. License information is mandatory based on location, staff type and verification type. For example, user can add license name, location, staff type, expiration date or upload document and then associate it with the employee. User can add multiple license information. It will assign license to employee which matches the criteria.
  • Employee feedback that will provide a URL where employees will be able to submit their feedback, and feedback will go to the respective person’s dashboard.

The Results

Our experts went above and beyond the requirement to deliver a property management system to meet and exceed client expectations. Numerous benefits were gained by the client, including:

  • The platform allowed residents to earn extra income when they list and rent their space on Airbnb and their guests enjoy a hotel alternative that feels like home.
  • E2logy made the process seamless and secure with advanced technology and services like on-site MasterHosts™, home cleaning, keyless entry, five-star amenities, and curated weekly events such as wellness classes, social gatherings, and Airbnb Experiences.
  • The Mobile app allows residents to sync with their Airbnb calendar, check earnings YTD, and see future bookings.
  • On top of that, they can reserve amenities, pay rent, and more. They can also opt-in for weekly or monthly cleaning services provided by the app.

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