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Citizen Services Platform
“IIT Roorkee” and its city “Roorkee” have grown together throughout these years, contributing to each other’s success. As a gesture of gratitude, IIT Roorkee wanted to launch a Citizen Service Platform for citizens of Roorkee.
The main objective of the platform is to connect Roorkee residents, who want instant access to high-quality Health Care, Transportation, Household, Emergency, and Education, with the businesses offering these services.
A platform that allows residents and service providers to sign up easily.
A very simple and easy to use platform offering Hindi and English language interface for Roorkee citizens.
Creating an ecosystem that can connect residents and service providers easily.
Services like health care, transportation, household, emergency and education can be accessed instantly through high-quality businesses.
Provide residents with an easy way to find businesses that offer the services they require.
The platform allows users to book services such as doctor appointments and cabs from anywhere within Roorkee.
The platform facilitates the connection between residents and trained and verified service providers, including professionals, in one place.
The admin panel that has the possibility to add or edit services categories, residents and service providers etc.
Platforms that allow residents to register with very basic details (such as name and mobile phone number).
The platform where service providers can register and list their services.
The platform has five main areas- Health Care, Transportation, Household, Emergency, and Education.
Health Care: This area provides services that are related to health. Residents of Roorkee will be able to book and cancel online appointments with doctors.
Transportation: This area provides two services- E-rickshaw for local travel and taxi service for local and inter-city travel.
Households: This area provides services from other service providers such as electricians, plumbers, carpenters, and fruit or vegetable vendors.
Emergency: This area has a quick call button to contact firefighters, ambulance, or police and several contact numbers with the possibility to call any of them.
Education: This area provides services of educational classes like yoga, music, sports, etc.
E2logy’s team of solution experts thoroughly understood the requirements and designed a fully scalable, completely modular platform.
Signups were allowed using phone numbers. Users will be able to receive an OTP on their mobile number which they need to provide for sign-in.
User Profiles for both residents and service providers can be created. Residents and service providers can update their information with all the details that are required.
Interface Language will be shown in the Hindi Language by-default. The users should be able to change the language from their profile.
Service Provider list can be viewed by the residents. Depending on the category selected, residents can see basic information about service providers and their services.
Bookings will display information about their upcoming bookings such as service provider specialty, date and time of appointments, and Time-Slot.
Map will show the live locations of the service providers; if live location is not enabled then their location should be shown based on their address.
Emergency Services such as police, ambulance, and firefighter can be viewed by the residents with their contact information.
Virtual tour can be viewed by residents by selecting a landmark. They will be able to view a virtual tour of the IIT Roorkee campus.
Grievance can be lodged under a grievance category by users. An email will be sent to the appropriate department with details of the grievance.
A review option will be available for residents to write a review for service providers.
E2logy delivered a solution for the client that provided the users with a highly user-friendly application with amazing service. As a whole, the processes that were implemented were quite successful, both during development as well as during design.
The platform that provide residents of Roorkee with immediate access to affordable and reliable services.
Customers will have a seamless booking experience on the platform because it allows them to book services instantly and securely.
Also, the platform will enhance the lives of the residents living in those neighborhoods by bringing the communities together.
So, all in all, it is a complete end-to-end solution for customers who want instant access to high-quality Health Care, Transportation, Household, Emergency, and Education services without any trouble.
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