The India Tourism Development Corporation (ITDC) is a hospitality, retail and education company owned by Government of India, under Ministry of Tourism. Established in 1966, it owns over 17 properties under the Ashok Group of Hotels brand, across India. They were looking for a content management system to manage the information regarding their hotels and other events that they are managing. The system would act as a single source for the information that will be served to their website and mobile application.
The website and the mobile apps that the CMS needed to cater content to support multiple languages so the CMS solution should allow the admin to easily manage the content across multiple languages. Another challenge was the user base; the majority of the users will be completely non-technical so the proposed solution needed to have a very user friendly interface so that any non-technical person can easily understand the system and start using it without any problems. One more challenge was that the content was going to be created by users across various departments so the CMS needed to have proper content authoring, review & approval and publishing mechanisms in place so that it gives proper centralized control to the administrator.
E2logy team, having delivered many CMS solutions in the past, quickly understood the key challenges in the project and proposed a custom CMS solution to ITDC. The solution allowed the users to update the content of their website and mobile app at any time with ease. Furthermore, the users did not need to understand any programming languages or code in order to use the CMS. It offered an easy administration for the content along with very powerful content publishing tools with simple workflows and controls. Having built on top of .Net framework, the solution was robust, scalable and fully secured. It had tiered permissions for the users with secure login mechanism.
As a result, the platform helped the client to easily manage the content for their website as well as mobile app. The client was now able to have full control over the content across website and the app. It allowed the client to streamline the overall content authoring process and it also helped them to bring down their website maintenance cost.